Ø Please check our opening hours page before making your booking. Our booking system will allow you to pre book for any day/time of the week regardless of our opening hours. Please do not book a slot before we open or too close to closing time on your selected date - tickets are non-refundable.
Ø Your slot time which you select upon making a booking is your approximate arrival time. This is the time you will be allowed to enter Waterworld from. You will not be allowed to enter before this time slot. Please be patient while we check in all guests from each time slot. Rest assured you will be checked in before any guest booked for the next slot.
Ø You may either pre-book online or pay at reception. Everyone who books online is guaranteed entry into our water park. Walk-in customers are admitted to a point, based on capacity levels.
Ø All guests are guaranteed at least 3 hours in the water park (providing your arrival time allows). During quieter periods we do not call sessions out of the water and you are free to enjoy our waterpark for a longer period.
Ø Friday Off-Peak during June 2021 - during June, on off peak Fridays we are open from 12pm-8pm. The booking system will still allow you to book for a morning/afternoon slot however we will not be open until 12pm. Please be aware.
Ø If you cannot attend on the date you have pre-booked for please call to rearrange your visit. You have 30 days to re-use your ticket before it expires but you must give us at least 1 week's notice when re-booking tickets. You may only re-book your tickets on one occasion. All Tickets are non-refundable unless Government guidelines result in closure of our facility.