- Please check our opening hours before making your booking. Our booking system will allow you to pre-book any day/time of the week regardless of our opening hours. Please do not book a slot before we open or too close to closing time on your selected date- tickets are non-refundable.
- Please note that due to COVID-19 restrictions, only bookings of up to 6 guests will be accepted unless you are part of the same bubble.
- Please note, the arrival time you select is the time from which reception will begin to admit guests. It is not necessarily the time you will begin your session. When session control is in operation, your 3 hour session will begin when you enter the changing rooms and locker bands must be returned within 30 minutes of your session exit time in order to claim your £5 locker band refund.
> Children under 1.1 meters tall: Please inform the receptionist upon arrival that you have a child under 1.1 meters tall. Your child will be measured at reception and a £4.50 refund will be issued back onto the card you have paid with. Refunds will be issued upon arrival only, not upon exit.
>Disabled guests: Please bring along any form of disability identification. Upon presentation of this ID on arrival you will be issued with a £4.50 refund onto the card you have paid with.
>Carers: Please bring along any form of official photographic carers identification. Upon presentation of this ID upon arrival you will be issued with a £4.50 refund onto the card you have paid with.
> Friday Off Peak - during off peak we are open from 12pm-8pm on a Friday. The booking system will still allow you to book for a morning/afternoon slot however we will not be open until 12pm. Please be aware.
- Online Tickets: Tickets are non-refundable. Should you need to change the date of your visit please contact our team on 01782 205747 - tickets are transferable within 30 days of your visit providing we receive 1 week's notice*.
- *Group/Party bookings must visit on the date and time they have booked for as these tickets are only valid for the chosen date.